{"id":14,"date":"2026-07-30T13:38:03","date_gmt":"2026-07-30T13:38:03","guid":{"rendered":"https:\/\/elvor.pk\/?page_id=14"},"modified":"2026-07-30T13:38:03","modified_gmt":"2026-07-30T13:38:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/elvor.pk\/?page_id=14","title":{"rendered":"Exchange \/ Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Elvor , we aim to make exchanges and refunds as smooth as possible. Please review the guidelines below before submitting a request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility (Applies to Both)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item must be <strong>unused, unworn, and unwashed<\/strong><\/li>\n\n\n\n<li>Must be in <strong>original packaging with all tags intact<\/strong><\/li>\n\n\n\n<li>Request must be made within <strong>7 days of delivery<\/strong><\/li>\n\n\n\n<li>A <strong>clear photo of the item<\/strong> must be provided<\/li>\n\n\n\n<li>Order must <strong>not be a replacement order<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Not Eligible<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sale or discounted items<\/li>\n\n\n\n<li>Customized or altered items<\/li>\n\n\n\n<li>Items damaged due to misuse<\/li>\n\n\n\n<li>Replacement orders<br><\/li>\n\n\n\n<li>International orders (<strong>exchange not available<\/strong>)<\/li>\n\n\n\n<li>Product change<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">EXCHANGE POLICY<\/h1>\n\n\n\n<h3 class=\"wp-block-heading\">When is exchange allowed?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Size issues<\/li>\n\n\n\n<li>Incorrect item received<\/li>\n\n\n\n<li>Manufacturing defects<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Process:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Message us on WhatsApp<\/strong> (+92 3149463717) with:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Item details<\/li>\n\n\n\n<li>Clear photos<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Once approved:\n<ul class=\"wp-block-list\">\n<li>Place a new order for the replacement item<\/li>\n\n\n\n<li>We will arrange the exchange through our courier partner<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Fee:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rs. 250 (paid to the rider)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Important:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do <strong>not<\/strong> send anything yourself for exchange<\/li>\n\n\n\n<li>Exchange will not be processed without prior approval<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">REFUND POLICY<\/h1>\n\n\n\n<h3 class=\"wp-block-heading\">When is refund allowed?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect item received<\/li>\n\n\n\n<li>Manufacturing defects<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Process:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Message us on WhatsApp<\/strong> (+92 3149463717) with:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Item details<\/li>\n\n\n\n<li>Clear photos<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Once approved:\n<ul class=\"wp-block-list\">\n<li>You will receive return instructions<\/li>\n\n\n\n<li>Ship the item back at your own cost within <strong>7 days<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Inspection &amp; Processing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All returned items are <strong>inspected by our Quality Control team<\/strong><\/li>\n\n\n\n<li>Refunds are processed <strong>only after approval<\/strong><\/li>\n\n\n\n<li>Processing time: <strong>7\u201310 business days after inspection<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Methods:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bank Transfer<\/li>\n\n\n\n<li>JazzCash<\/li>\n\n\n\n<li>Easypaisa<\/li>\n\n\n\n<li>Store Credit<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">International Orders<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No exchanges<\/strong><\/li>\n\n\n\n<li>Refunds allowed (same process as above)<\/li>\n\n\n\n<li>Return shipping is <strong>customer\u2019s responsibility<\/strong><\/li>\n\n\n\n<li>If an international order is refused, returned, or rejected by the customer, all shipping charges, return shipping fees, customs duties, taxes, and any other charges incurred will be deducted from the refund. The remaining balance (if any) will be refunded once the parcel has been returned to us and processed.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Important<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do <strong>not<\/strong> send items without approval, they will not be accepted<\/li>\n\n\n\n<li>Returned items must match original condition<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Fraud Prevention<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returned items are <strong>verified against original order records<\/strong><\/li>\n\n\n\n<li>Items must include the <strong>original invoice<\/strong><\/li>\n\n\n\n<li>Used, damaged, or incorrect items will be <strong>rejected<\/strong><\/li>\n\n\n\n<li>Fraudulent activity may lead to <strong>blacklisting<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WhatsApp message us anytime:<br>+92 3149463717<br>+92 3355424591<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Elvor , we aim to make exchanges and refunds as smooth as possible. Please review the guidelines below before submitting a request. Eligibility (Applies to Both) Not Eligible EXCHANGE POLICY When is exchange allowed? Process: Fee: Important: REFUND POLICY When is refund allowed? Process: Inspection &amp; Processing Refund Methods: International Orders Important Fraud Prevention [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elvor.pk\/index.php?rest_route=\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elvor.pk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elvor.pk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elvor.pk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elvor.pk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14"}],"version-history":[{"count":2,"href":"https:\/\/elvor.pk\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":347,"href":"https:\/\/elvor.pk\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions\/347"}],"wp:attachment":[{"href":"https:\/\/elvor.pk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}