Exchange / Returns Policy
At Elvor , we aim to make exchanges and refunds as smooth as possible. Please review the guidelines below before submitting a request.
Eligibility (Applies to Both)
- Item must be unused, unworn, and unwashed
- Must be in original packaging with all tags intact
- Request must be made within 7 days of delivery
- A clear photo of the item must be provided
- Order must not be a replacement order
Not Eligible
- Sale or discounted items
- Customized or altered items
- Items damaged due to misuse
- Replacement orders
- International orders (exchange not available)
- Product change
EXCHANGE POLICY
When is exchange allowed?
- Size issues
- Incorrect item received
- Manufacturing defects
Process:
- Message us on WhatsApp (+92 3149463717) with:
- Order number
- Item details
- Clear photos
- Once approved:
- Place a new order for the replacement item
- We will arrange the exchange through our courier partner
Fee:
- Rs. 250 (paid to the rider)
Important:
- Do not send anything yourself for exchange
- Exchange will not be processed without prior approval
REFUND POLICY
When is refund allowed?
- Incorrect item received
- Manufacturing defects
Process:
- Message us on WhatsApp (+92 3149463717) with:
- Order number
- Item details
- Clear photos
- Once approved:
- You will receive return instructions
- Ship the item back at your own cost within 7 days
Inspection & Processing
- All returned items are inspected by our Quality Control team
- Refunds are processed only after approval
- Processing time: 7–10 business days after inspection
Refund Methods:
- Bank Transfer
- JazzCash
- Easypaisa
- Store Credit
International Orders
- No exchanges
- Refunds allowed (same process as above)
- Return shipping is customer’s responsibility
- If an international order is refused, returned, or rejected by the customer, all shipping charges, return shipping fees, customs duties, taxes, and any other charges incurred will be deducted from the refund. The remaining balance (if any) will be refunded once the parcel has been returned to us and processed.
Important
- Do not send items without approval, they will not be accepted
- Returned items must match original condition
Fraud Prevention
- Returned items are verified against original order records
- Items must include the original invoice
- Used, damaged, or incorrect items will be rejected
- Fraudulent activity may lead to blacklisting
Need Help?
WhatsApp message us anytime:
+92 3149463717
+92 3355424591